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Desk-Side Support Manager: Lead SLA-Driven Ops
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-07-15
Listing for:
ActioNet
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Actio Net is seeking a Desk Side Support Manager in the Washington, D.C. metro area with a Public Trust clearance. You will oversee desk side support, ensuring cohesive operation across tiers and managing day-to-day incident, service request, and end-user support activities.
The role requires leading 25+ technicians across multiple locations, maintaining high SLA compliance, and mentoring staff. Excellent customer service and teamwork are essential for success.
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