Customer Strategist Security Clearance

Position: Customer Strategist with Security Clearance
Custom Strategist

Location:

Hybrid | Washington, DC or New York, NY
Clearance:
Secret (Top Secret / SCI eligibility preferred)

Employment Type:

Full-time, salaried, with full benefits The company & Mission:
The company builds software platforms used by mission-driven customers operating in
high-stakes national security and critical operations environments. Their technology helps
users turn complex data and workflows into actionable outcomes in real-world
deployments. The organization partners closely with defense and government stakeholders
to deliver capabilities that matter where failure is not an option. What This Role is All About:
This is the company’s first customer-facing hire, sitting at the intersection of users,
product, and engineering. You’ll work directly with mission users to deploy software,
surface high-value use cases, and translate real-world needs into product direction. This
role plays a meaningful part in shaping how the company works with customers and how
the product evolves over time. What You’ll Be Doing:
• Serve as the primary point of contact for customers, owning deployments, trainings, feedback sessions, and ongoing support

• Partner closely with engineers to translate customer needs into product features, improvements, and roadmap inputs

• Act as the voice of the user, ensuring customer insights and mission realities are clearly reflected in product decisions

• Identify and drive opportunities for account expansion through new use cases, features, and value creation

• Build and maintain strong relationships with executive-level stakeholders across customer organizations

• Support customer data analysis, key presentations, and mission-critical workflows

• Help define and scale customer operations, including project planning, forecasting, and process development

• Contribute as a core team member to company strategy, culture, and evolving operational needs

What You Bring:

• Active Secret clearance;
Top Secret / SCI eligibility strongly preferred

• 2–6 years of experience embedding with technical customers or operating within customer-facing technical workflows

• Proven ability to work directly with demanding users in mission environments or other high-consequence industries

• Strong product intuition and the ability to identify valuable use cases from real-world problems

• Technical fluency and curiosity, with comfort learning new systems, data, and technologies

• Bias for action and comfort operating in ambiguous, fast-moving environments

• Familiarity with Department of Defense organizations, culture, and end-user needs

• Willingness to travel up to ~50%, including domestic and occasional OCONUS travel

Bonus Points:

• Prior experience in defense-tech, dual-use, or national security-focused startups

• Background in data analysis, technical product management, or solutions engineering

• Experience helping scale early customer success or operations functions

• History of building long-term, trusted relationships with mission stakeholders Benefits:
• Competitive salary and meaningful equity upside

• Comprehensive healthcare coverage

• Unlimited PTO

• 401(k) plan

• Home internet and cell phone reimbursement up to $150/month

• Parental leave: four months for birthing parents, three months for non-birthing parents
• $100/month wellness stipend

• Quarterly in-person team meetups

• WeWork membership