Student Technical Support Assistant II _On-Campus FWS

Student Technical Support Assistant II On-Campus FWS

Position Title
- Student Technical Support Assistant II On-Campus FWS

Level of Support
- Student Support II

Position Type
- On-Campus FWS

Number of Openings - 8

Work Hours
- Before Standard Business Hours (M-F before 8am), During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)

Wage Per Hour - 19.00

Division/School
- Division of Information Technology

Department Name - 643003 TECH SUPPORT CENTER

Department Bio - GW Information Technology (GW IT) is the chief provider of technology infrastructure, services, and applications at the George Washington University. We partner with stakeholders across GW to equip students, staff, and faculty with the technology know-how and tools necessary to achieve academic excellence. GW IT's SEAS/SPH/LAI support pod provides technical assistance and information to GW's School of Engineering and Applied Sciences (SEAS), School of Public Health (SPH), and GW Libraries and Academic Innovation (LAI).

Position Specific Summary
- Duties for the Technical Support Assistant II role include:
Responding to customer support inquiries, Performing remote and in-person technology assistance, Responding to dispatch support requests for technology assistance in classroom and conference rooms, Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests, Creating, modifying, and resolving support tickets, Training peers on processes and daily operational tasks, Providing assistance to GW IT staff with student training and coaching, Identifying trends in client interactions by location and type in order to quickly recognize problems and communicate to the appropriate Tier 2 teams and management, Providing information about GW IT services to the university community.

A Student Technical Support Assistant II in the SEAS/SPH/LAI support pod expands on their existing skills and knowledge of customer service (via phone, email, and in-person interaction), technical support, and ticketing systems. Employees also grow their knowledge of IT systems and audiovisual tools.

Standard Position Description
- The student will provide technical and computer support assistance to departments and customers. Tasks may include: providing customer service to individuals with technical issues or requests, maintaining technical systems, set up and/or operate computer, audiovisual, and/or sound systems. Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes
- Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data, Career Development

Required Qualifications
- Some applicable educational, technical, or professional experience required, some training will be provided.

Preferred Qualifications
- Experience providing excellent customer service for a technology-focused role, Good written and oral communication skills and experience writing technical support documentation, Ability to learn and coach junior staff on support processes and procedures, Experience working on a team to achieve organizational goals

Job Open Date - 07/13/2026

Job Close Date - 08/10/2026

Campus Location
- Foggy Bottom

Work Type Designation
- In-Person

Hiring Manager Name
- Brent Delaney

EEO Statement
- The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment–free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check
- The student employee will:
Work in or have access to residence halls or other restricted areas, or have access to university key
- Background check required.