Training & Field Support Specialist - Washington, DC

Job Description

Suvi is seeking a qualified Training and Field Support Specialist to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end‑user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Unless specifically stated otherwise, this role is “On‑Site” at the location detailed in the job post.

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

• Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Offer frontline field support, encompassing ad‑hoc training, troubleshooting, and critical incident assistance.
• Liaison with developers to enhance tool capabilities.
• Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

• High School/GED education.
• Active Top Secret security clearance with SCI eligibility.
• Comfortable and available for up to 25% travel.
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Knowledge and experience in Human Language Technologies (HLT) such as Computer Assisted Translation (CAT) tools, Machine Translation (MT), Optical Character Recognition (OCR), Terminology Management (TMM), and Automatic Speech Recognition (ASR).
• Experience in a technical support position or training in a Windows‑based IT environment (3 years of experience preferred; full‑time internships may count).
• Formal education in an IT subject, training, or education‑related field desired.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year preferred).
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations preferred.
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle preferred.

The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full‑time and part‑time employees.

Washington, District of Columbia

Pay Range: $105,000 - $115,000