Technical Architect​/Senior Technical Architect - PubSec

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword— it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

As a Technical Architect you will serve as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex customers in the Public Sector. The role spans presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success while providing technical oversight and execution leadership on large‑scale, mission-critical engagements. You will also mentor Salesforce teams and Federal clients, driving architectural excellence, strategic customer alignment, and a high-performance culture.

• Serve as a trusted advisor to the client.
• Identify and lead internal critical initiatives to grow the consulting practice and contribute to the community’s overall knowledge base and expertise.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Work collaboratively, using very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking.
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.

• 8+ years enterprise architecture or consulting experience on the Salesforce Platform (Core Sales/Services) within Public Sector.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Strong presentation skills; able to effectively present and defend a point of view to a variety of audiences.
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal; able to develop materials appropriate for the audience.
• Great listener with the ability to connect with people in diverse roles.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Resourceful and innovative thinker who can work through and solve problems.

• Metro DC location.
• Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications.
• Degree or equivalent relevant experience required.
• Experience in public sector digital transformation initiatives.
• Hands‑on experience with Public Sector Solutions ("Agentforce Public Sector").
• Hands‑on experience with Omni Studio.
• Ability to convey and convince customers of best practices at various levels within a large organization.

Travel may be required and varies depending on the client requirements.

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and an employee stock purchasing program

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and aim to create an inclusive workplace free from discrimination. Hiring decisions are made on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or any other protected classification.

This policy applies to all stages of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and beyond.