Cloud Service Desk Representative
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide advanced technical support for cloud and endpoint environments
- Support Microsoft 365, endpoint management, and enterprise collaboration platforms
- Troubleshoot complex technical issues escalated from service desk operations
- Support endpoint deployment, configuration, and lifecycle management activities
- Assist with system monitoring, logging, and operational support functions
- Support user account management, authentication, and access control processes
- Maintain technical documentation and knowledge base articles
- Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
- Support secure operations in compliance with federal security requirements
- 8 years of IT, endpoint engineering, or cybersecurity experience
- 6 years of engineering or advanced technical support experience
- Experience supporting enterprise Microsoft environments
- Experience supporting endpoint technologies and cloud services
- Strong troubleshooting and customer support skills
- Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
- Clearance
- Active Top Secret Clearance required
- Location Washington, DC area with onsite support as required.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×