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Desktop Support Manager: Zero-Downtime IT Ops
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-07-29
Listing for:
Cornerstone Research
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
Desktop Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Cornerstone Research seeks a Manager of Desktop Support to lead internal and external service desks, ensuring seamless, zero-downtime IT operations across our offices. You will oversee staffing, training, and vendor relationships while driving hardware lifecycle management and high-quality end-user support.
In a litigation-focused environment, you will coordinate with Front Line to uphold service standards, manage ticket queues, and implement procedural changes to optimize workflows.
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