Tier 2 Technical Support- 3640601 with Security Clearance

Computer Technologies Consultants (CTC) is seeking Tier 2 Technical Support to support the U.S. House of Representatives in Washington, DC. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, Dev Ops, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.

Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested ?
* Direct hire full-time position
* Competitive base salary and comprehensive benefits
* Mid-size company with room for growth Position Title :
Tier 2 Technical Support Position Location :
On-site - Washington, DC Daily Responsibilities:
* Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations.
* Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting.
* Assist agency offices in installing, configuring, and using agency supported software and applications.
* Decommission devices by wiping Macs, iPhones and iPads.
* Contribute to the development of user-facing documentation and installation guides.
* Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories (e.g., USB cameras, conferencing peripherals used with Microsoft Teams, etc.).
* Offer consulting services to agency offices on best practices, system usage, and technology recommendations.
* Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise.
* Perform user data migration tasks upon request, ensuring data integrity and security.
* Create and deploy system images for computers and laptops to streamline setup and deployment processes.
* Perform mobile device and endpoint management console support (Air Watch, Big Fix, Apple Business Manager, Workspace ONE, Intune, Jamf).
* Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
* Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues.
* Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment.
* Perform other official duties as assigned. Required Years of Experience (min) :
* Five (5) years of advanced-level experience with Windows, macOS, iOS, and Android operating systems.
* Five (5) years of Active Directory user and account administration.
* Five (5) years of experience supporting Microsoft Windows and Office 365 applications.
* Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy)).
* Three (3) years of experience supporting clients using remote access software.
* Three (3) years of experience supporting remote connectivity (VPN). Required Experience & Expertise in the following areas :
* Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy)).
* Three (3) years minimum experience in:
* IT Call…