Senior Consultant, Collections Servicing

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

As a Senior Consultant
- Collections & Servicing (Banking & Financial Services), you will make an impact by leading the evolution of member-facing digital servicing experiences while supporting business transformation initiatives across lending, deposits, and payments domains. You will be a valued member of the Banking & Financial Services team and work collaboratively with business stakeholders, technology teams, operations, and external partners to deliver innovative digital solutions that improve member experience, operational efficiency, and business outcomes.

In this role, you will:

• Define and execute the digital product vision and servicing roadmap, aligning capabilities to business objectives including member satisfaction, operational efficiency, risk management, and revenue growth

• Own and optimize borrower journeys across self-service channels, including payments, statements, payoffs, hardship assistance, and other digital servicing experiences

• Lead Agile backlog management by gathering requirements, writing user stories and acceptance criteria, prioritizing work, and partnering with development teams to deliver high-quality solutions

• Leverage AI-driven approaches and tools to accelerate requirements gathering, optimize SDLC processes, improve delivery efficiency, and reduce UAT effort

• Utilize analytics, member feedback, operational metrics, and industry trends to drive data-informed decisions, identify enhancement opportunities, and support digital transformation initiatives across Deposits, Loans, and Payments (ACH) domains

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring time in a client or Cognizant office in Vienna, Virginia
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The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Bachelor’s degree in Business, Engineering, Technology, or a related field

• Minimum 5 years of experience in Product Management, Product Ownership, Business Analysis, or Consulting within Banking, Financial Services, or Fin Tech environments

• Strong expertise in Banking and Financial Services domains, including Deposits, Loans, Loan Servicing, Collections, and Payments (ACH)

• Experience in Consumer Loan Servicing and digital customer servicing platforms

• Demonstrated experience defining and delivering digital product roadmaps in Agile or SAFe delivery environments

• Strong experience gathering requirements, managing product backlogs, writing user stories, acceptance criteria, and collaborating with Agile development teams

• Experience working with technology teams on APIs, integrations, and digital customer journeys

• Demonstrated ability to translate customer and business needs into digital solutions that improve engagement, efficiency, and overall user satisfaction

• Strong knowledge of AI technologies and practical applications within banking transformation initiatives

• Proven ability to leverage AI tools and AI-driven approaches to reduce requirements gathering effort, accelerate development activities, and optimize SDLC processes

• Experience using AI-driven methodologies to improve testing effectiveness and reduce UAT effort

• Strong analytical and problem-solving skills with the ability to use operational metrics, customer insights, and business data to drive decisions

• Experience leveraging analytics tools such as Adobe Analytics, Google Analytics, Tableau, or Power BI

• Pro…