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IT Service Desk Specialist - User-Centric Support
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-07-31
Listing for:
AAC Inc.
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
AAC Inc. is seeking an IT Service Desk Analyst to be the first point of contact for IT incidents and requests.
You will accept, document, and route reports received by phone, email, portal, chat, or in person, and provide hardware, software, and network problem resolution. You will troubleshoot, document, track, and resolve incidents using ITSM, escalate when needed, and communicate clearly with end users and technicians.
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