Help Desk Specialist

Openings as of 7/29/2026

Help Desk Specialist

• Position Type:
  Classified/ Technology
• Date Posted: 7/24/2026
• Location:
  
  Educational Service Center
• Date Available:
  
  Upon Hire
• Closing Date: 07/31/2026
• Hours per Day: 8 hours
• Days of the Week:
  Monday,Tuesday,Wednesday,Thursday,Friday
• Shift Times: 8:00am to 4:30pm

This position provides the first (entry) level of support for the technology hardware and software support delivered throughout the District from the Information Technology Services (ITS) Department. This Specialist receives and responds to customer inquiries and requests for technical assistance and acts as liaison with specialized ITS staff, as needed. This Specialist supports the operation of the Help Desk service and dispatching system.

• Receives requests for assistance from customers via email, telephone call, service request system ticket, or in-person regarding technology hardware or software, the District network, and technology purchases.
• Supports operation of the ITS Help Desk service request system by promptly entering all customer requests for assistance/support and recording immediate responses provided, or by routing requests for assistance to other ITS specialists or support staff, as necessary.
• Monitors the Help Desk service request system to ensure that all requests for assistance are being answered and completed, in as timely and efficient manner as possible under rapidly fluctuating and highly demanding conditions and reports issues to the Manager of Client Support Services.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Diagnose, troubleshoot, solve technical issues, including account setup and network configuration, software and hardware use, asks the customer targeted questions to quickly understand the root of the problem.
• Maintains a knowledge base and skill level for the major aspects of ITS Department operation to ensure the most effective and efficient Help Desk response possible. Provides on-site and remote Tier 1 support.
• Provides front line technical support for district hardware, software and online services.
• Provides support for the opening or closure of staff information system user accounts needed for network access, email, and other system services.
• Assists in the initial preparation and regular revisions of ITS Department training and informational documents.
• Prepares technology hardware for distribution to customers.
• Assists in maintaining records specific to the inventory, purchase, installation or destruction of District-standard hardware devices and software for reporting or department needs.

• Serves as a member of the ITS Department team.
• Participates in and successfully completes self-study as well as formal training classes, when identified.
• Serves on Department, school and District committees when needed and undertakes additional projects or tasks, as assigned by the Department's leadership.

Working towards the completion of an Associate's Degree or an Associate's degree in Computer Technology or Business Technology

Two years' experience working in a Help Desk or customer service environment providing technology and/or technical support

• Intermediate-level knowledge of the District's current operating system software, major productivity applications, and Help Desk software may be substituted for the experience requirement
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Hands on experience with desktop and mobile devices and their operating systems (Windows, iOS, Android, etc.)
• Experience with Microsoft applications and web based productivity platforms
• Experience working in a team-focused environment

• Criminal background clearance
• Valid Washington State Driver's License
• Access to a vehicle with current insurance for local travel within the District
• Work scheduled hours on a consistent basis

• Demonstrated knowledge for working with installed and cloud based…