NOC Technician Tier 1 with Security Clearance

Koniag Technology Solutions, Inc, a Koniag Government Services company, is seeking a NOC Technician Tier 1 to support KTS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Technology Solutions Inc, a Koniag Government Services company, is seeking a motivated Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning, capable of monitoring systems, responding to alerts, and providing first-level technical support in a fast-paced environment.

This position offers an excellent opportunity to launch or advance a career in IT operations and network support. The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal availability and performance. This role operates within a 7x24x365 Network Operations Center environment and provides critical support to maintain continuous operations.

Principal responsibilities will include but are not limited to:
* Monitor network infrastructure, servers, applications, and services using various monitoring tools and dashboards
* Respond to system alerts, alarms, and service notifications in accordance with established procedures and SLAs
* Perform initial troubleshooting and diagnosis of network and system incidents
* Document all incidents, activities, and resolutions in the ticketing system with accurate and detailed information
* Escalate complex issues to Tier 2/3 support teams following established escalation procedures
* Execute predefined remediation procedures and runbooks for common issues
* Verify system backups, scheduled jobs, and automated processes complete successfully
* Conduct routine health checks on network devices, servers, and critical applications
* Answer incoming calls and emails from users reporting technical issues
* Open, update, and close trouble tickets in the incident management system
* Participate in shift handoffs to ensure continuity of operations between teams
* Communicate proactively with stakeholders regarding ongoing incidents and service impacts
* Assist in maintaining NOC documentation including procedures, contact lists, and knowledge base articles
* Monitor and report on system performance metrics and trends
* Perform basic network connectivity tests and ping/trace route diagnostics
* Support network maintenance windows by monitoring systems during changes
* Maintain awareness of current issues, planned maintenance, and known problems
* Follow change management procedures and coordinate with change implementers
* Participate in on-the-job training to develop technical skills and knowledge

Education and Experience:

Required:

* High school diploma or GED equivalent
* 1-2 years of experience in IT support, help desk, NOC, or related technical role
* Basic understanding of networking concepts and technologies
* Experience using ticketing systems and documentation tools Preferred:
* Associate's degree in Computer Science, Information Technology, or related field
* CompTIA A+, Network+, or similar entry-level IT certification
* 2-3 years of experience in a NOC or help desk environment
* Experience supporting enterprise-level infrastructure Required Skills and

Competencies:

* Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
* Familiarity with monitoring tools and ticketing systems (e.g., Service Now, Remedy, Jira)
* Understanding of incident management and ITIL framework concepts
* Ability to follow…