Analytics & Research Senior Scientist

Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

Energize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.

Better together:
We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at  Please provide your contact information and the details of your request so we can best assist you.

The Senior Research & Analytics Scientist is a senior individual contributor who provides scientific leadership across a portfolio of products, programs, and strategic initiatives focused on measuring patient experience in healthcare. Serving as the primary methodological authority, this role ensures the validity, reliability, actionability, and comparability of survey-based measures, benchmarking and comparative performance measurement programs, analytics solutions, and emerging data products.

The Senior Scientist partners closely with Product, Engineering, Data Science, Operations, Client Support, Advisory, and Executive Leadership to solve complex measurement challenges, guide strategic decisions, and drive innovation. The role focuses on survey science, benchmarking methodology, psychometrics, and applied analytics, distinguishing it from traditional data science roles centered on model or software development.

As a trusted advisor, the Senior Scientist translates complex scientific concepts into actionable recommendations while balancing methodological rigor with business and operational needs. The role establishes and maintains the standards, governance frameworks, and validation processes that ensure data, measures, and insights are trustworthy, methodologically sound, and fit for use in client decision-making, benchmarking, quality improvement, and advanced analytics.

This position offers the opportunity to combine scientific rigor with creativity to develop new measurement approaches and analytics solutions. A central focus is elevating the patient voice by ensuring patient experiences are accurately captured,…