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24/7 Service Desk Agent – TS/SCI Clearance
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-02
Listing for:
ANALYGENCE
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Tharros is seeking a Service Desk Agent to support DHS CISA in Arlington, VA. The role handles incident tickets, triage, and escalation while maintaining ITSM records and knowledge base as part of a 24/7 operation.
You will engage with staff and customers, monitor inboxes, and coordinate with Watch Analysts and SOC teams. A TS/SCI clearance is required for access and continued eligibility.
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