Senior IT Support Technician (Temp to Hire

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non‑profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high‑quality public schools to thrive in their community.

We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Under daily supervision, and with clear structures and protocols in place, the Senior IT Support Technician will perform routine day‑to‑day support for technologies such as Mac Books, iPads, Chromebooks, TVs, and printers. This role requires in-depth knowledge of troubleshooting computers, printers, and networks. This role will provide candidates with the opportunity to continue growing their technical knowledge and skills, while also contributing to the success of Rocketship students.

This is an on‑site position with an expectation that this person will spend 8 hours a day on school sites within their assigned portfolio.

Compensation: $28.00 - $32.50/hour

• Serve as the primary initial point person for technology issues at 2-4 assigned schools and possibly also for Network Support Team staff. This typically includes ~150-200 staff members. May provide support for additional sites and staff members as assigned.
• Provide timely response to tickets (i.e., within 1 day of submission, and follow up every 3 business days), escalating to other members of the technology solutions team as needed.
• Monitor Jira regularly to address and resolve reported technical incidents; document and update all helpdesk tickets within the Jira service management system.
• Troubleshoot reported issues with Windows devices, Macbook, Chromebooks, iPads, TVs, printers, and other technology.
• Complete in‑depth network troubleshooting in partnership with the network administrator.

• Perform initial assessment, diagnosis, and repair of staff devices, including Chromebooks, laptops, iPads, and other IT equipment.
• Conduct technical assessments of all incoming Insprioz devices.
• Complete the technical “to do” checklist during each onsite visit, including routine technical and maintenance tasks; maintain accurate and up‑to‑date tracking of all laptop assets while on‑site.
• Update and patch computers as needed.
• Back up data as requested.
• Regularly test and document wireless signal in the building, resolving identified wireless issues or escalating complex problems to the Network team.
• Document wireless access point placements in your schools.
• Perform other preventative and monitoring work as needed.

• Confirm the proper charging function of all Chromebook Carts. (
  
  Note:
  
  Cart replacement may require up to 4 hours of support from the school's operations team.)
• Check the WIDA server mini computers (“Intel NUC”) in the designated locations (DC and WI only).
• Maintain a clean and organized server room environment.
• Periodic Network and System Health Checks (2x a day, morning and afternoon):
• Perform spot checks of the wireless network, documenting and troubleshooting issues such as weak signals, interference, or connection problems.
• Perform checks of all on‑site printers and copiers, ensuring full functionality.
• Verify the operational status of selected TVs, projectors, and Apple TV devices, resolving any immediate issues.
• Document any issues and report them to the campus’ Business Operations Manager for resolution.

• Manage the process of sending damaged Chromebooks and laptops for external repair.
• Verify receipt of technology purchases; asset tag and make changes as required.
• Image or set up, and also deploy, laptops, Chromebooks, and peripherals as assigned.
• Configure hardware to connect to our wireless network and printers.
• Rei…