Cyber SDC - OT - Lead Incident Response Coordinator

Location:

Anywhere in Country

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Role Description

** Role Family*
* Incident Coordination / Operational Response Leadership

** Primary Focus*
* Incident command, cross-functional coordination, escalation management, communications, and resolution tracking

** Seniority*
* Lead / Senior Individual Contributor

** Role Positioning*
* Central incident coordination role supporting operational, security, infrastructure, connectivity, monitoring, and service-impacting events

** PRACTICE DESCRIPTION*
* Complex technology environments require disciplined incident coordination to restore services quickly, manage operational impact, and maintain clear communication across technical and business stakeholders. The Lead Incident Response Coordinator role provides the structure, communication, escalation, and accountability needed when incidents affect multiple service domains or require coordinated response across several teams.

This role works across operations, cybersecurity, monitoring, network, infrastructure, application, platform, vendor, site support, and leadership teams to coordinate response activities, track recovery actions, maintain stakeholder awareness, and help drive timely restoration of services.

** JOB SUMMARY*
* We are seeking a  
** Lead Incident Response Coordinator
** to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

** Role positioning:
** This role is focused on incident command, coordination, communication, escalation, and resolution management. It is not intended to replace deep technical remediation teams, SOC analysts, engineering teams, or service owners. Instead, it ensures the right teams are engaged, actions are tracked, decisions are visible, and incidents progress toward resolution.

** KEY RESPONSIBILITIES*
* ** Incident Command and Coordination*
* + Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.

+ Establish incident command structure, response rhythm, and clear ownership during active incidents.

+ Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.

+ Assign, confirm, and track incident actions through restoration and closure.

+ Ensure response activities remain aligned to incident priority, business impact, and restoration objectives.

** Escalation Management*
* + Evaluate incident severity, operational impact, and escalation requirements.

+ Coordinate engagement of appropriate technical specialists, support teams, vendors, and leadership stakeholders.

+ Escalate unresolved issues, critical blockers, and material operational risks through the appropriate channels.

+ Facilitate rapid decision-making when response efforts require prioritization, ownership clarification, or leadership engagement.

+ Maintain clear visibility into escalation status, response ownership, and unresolved dependencies.

** Communications Management*
* + Develop and coordinate clear incident communications for response teams, leadership, and impacted stakeholders.

+ Maintain stakeholder awareness throughout the incident lifecycle, including status, impact, actions, blockers, and recovery progress.

+ Coordinate communication cadence during high-priority incidents and ensure updates are accurate, consistent, and actionable.

+ Support business, site, customer, or leadership communications where required.

+ Ensure incident communications remain factual, concise, and aligned to approved response practices.

** Resolution Tracking and Recovery Management*
* + Maintain incident action logs, decision records, recovery tasks, dependencies, and blockers.

+ Drive accountability across participating response teams and ensure assigned actions are tracked to completion.

+ Validate restoration criteria, recovery milestones, and transition back to normal operations.

+ Coordinate closure activities and ensure incident records accurately reflect the response timeline and outcome.

+ Support handoff from active incident response into remediation, problem management, or continuous improvement activities.

** Cross-Team Operational Leadership*
* + Coordinate incident response across monitoring, network, infrastructure, cybersecurity, endpoint, platform, application, vendor, and site support teams.

+ Promote consistent incident handling practices across service domains and operational teams.

+ Help remove response friction by clarifying ownership, next actions, decision…