Sr. Technology Operations Manager, Technology Deployment Group

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

• Generosity First, Always:
  We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity:
  We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility:
  We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity:
  We greet each day with warmth and possibility.
• Collective Ambition:
  We have high aspirations that are achieved when we work together with a shared purpose.

We are seeking a dynamic and experienced Senior Technology Operations Manager to lead our Technology Deployment Group. The ideal candidate will be responsible for managing all aspects of restaurant technology deployments, including new restaurant openings, closings, renovations, new technology deployments, technology refreshes, and strategic technology initiatives. This role requires a strategic leader who can scale deployment operations to keep pace with CAVA’s aggressive growth trajectory while maintaining consistent quality and minimizing disruption to restaurant operations.

• Lead and mentor a team of technology operations professionals, fostering a culture of excellence, accountability, and continuous improvement in deployment execution.
• Own the end-to-end technology deployment lifecycle for new restaurant openings, ensuring all technology systems (POS, networking, digital menu boards, kitchen display systems, security, AV) are installed, configured, tested, and operational on schedule.
• Manage the technology decommissioning process for restaurant closings, ensuring proper asset recovery, data sanitization, and documentation in alignment with CAVA IT standards.
• Oversee technology deployments for restaurant renovations, coordinating with construction, operations, and IT teams to minimize downtime and deliver seamless technology transitions.
• Lead the planning and execution of new technology deployments across the restaurant fleet, including pilot programs, phased rollouts, and full-scale implementations.
• Manage technology refresh cycles across all restaurant locations, ensuring hardware and software remain current, supported, and aligned with CAVA’s technology standards.
• Develop and maintain a strategic technology deployment roadmap that aligns with CAVA’s growth plan, real estate pipeline, and enterprise technology strategy.
• Build and maintain strong relationships with internal stakeholders across Real Estate, Construction, Operations, and IT to ensure seamless coordination of deployment timelines and requirements.
• Manage vendor and integrator relationships for restaurant technology deployments, driving accountability to ensure all contractually agreed service level agreements, timelines, and quality standards are met.
• Establish and refine standardized deployment playbooks, checklists, and processes to ensure consistent, repeatable, high-quality deployments at scale.
• Lead the creation and consistent delivery of insightful deployment metrics and reporting that clearly communicates deployment performance, project status, and identifies opportunities for process improvement.
• Champion continuous improvement initiatives across all deployment processes to increase efficiency, reduce costs, and improve speed-to-open for new restaurant locations.
• Act as an escalation point for critical deployment issues, managing communication and resolution with urgency to protect restaurant opening timelines.
• Partner with the…