Content Design Manager Senior

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Design Manager, you will be within PNC's Retail organization, supporting the Digital team.

You will be based in Pittsburgh, PA, Cleveland, OH, Columbus, OH, Philadelphia, PA or Washington, D.C.

R215883

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Design Manager, you will be within PNC's Retail organization, supporting the Digital team.

You will be based in Pittsburgh, PA, Cleveland, OH, Columbus, OH, Philadelphia, PA or Washington, D.C.

• Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your content design skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Collaborate with research partners and others to test and get feedback on content and experiences
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews

• Are a natural collaborator and an excellent communicator
• Advocate for users and inspire a culture of design thinking
• Can handle multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Have working knowledge of design fundamentals in a digital space
• Love language and feel passionate about things like voice, style and grammar

• 1-2 years working in UX with foundational understanding of best practices and principles
• Experience working on user journeys (happy paths, sad paths, error states, etc.)
• An online portfolio, writing samples or published work
• Experience in or an understanding of agile development processes

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Lead content vision and strategy for digital experiences in partnership with design, product management, & technology leaders. Oversee strategy on delivering an engaging, consistent, and accessible experience to our audiences.
• Lead creative and holistic thinking across diverse product releases, platforms, and devices.
• Deliver a UX content vision, along with a plan for evolutionary, iterative updates that implements the larger vision over time.
• Lead UX content design reviews and review deliverables from content designers.
• Mentors and develops leaders among the team.
• Advise on strategy for integrating writing and content strategy into the digital product development process in partnership with design, product management, & technology leaders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.