IT Service Desk I/Help Desk I
Listed on 2026-08-04
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Description
At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team.
If you7re ready to join our mission of setting the standard for IT excellence, we are looking for a talented IT Service Desk I/Help Desk I to join our team.
As a IT Service Desk I/Help Desk I, you serve as a primary point of contact for clients seeking technical support. This role blends strong customer service with foundational technical skills to deliver timely, accurate, and professional assistance across a variety of technologies. You play a key role in supporting client operations, meeting service-level commitments, and collaborating with internal teams to resolve issues effectively.
This position is designed as growth-oriented role, with opportunities to expand technical depth, ownership, and client responsibility at higher levels or within client-specific environments.
Position is Contingent on Award of Contract Late August/Sept Start
Responsibilities- Serve as the first point of contact for technical support requests
- Provide support through phone, chat, ticketing systems, remote desktop tools, and onsite visits when necessary
- Troubleshoot laptops, desktops, Macs, printers, mobile devices, peripherals, and common business applications
- Support Windows, macOS, iOS, and Android environments
- Support Microsoft 365 applications and services, including Office 365, SharePoint, and Exchange Online
- Perform Active Directory user and account administration
- Troubleshoot VPN and remote-access technologies such as Cisco Any Connect and RSA SecurID
- Assist users with software installation, configuration, and usage
- Support mobile device management platforms such as JAMF, Apple Business Manager, Workspace ONE, and Intune
- Document, update, and maintain support tickets and knowledge-base documentation
- Meet established service-level and quality standards
- Escalate more complex issues when appropriate
- Communicate clearly and professionally with technical and non-technical users, including executive-level staff
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