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Senior Problem Manager - ITIL Problem Leadership
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-04
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
The Problem Mgmt Lead / Problem Manager is responsible for the end‑to‑end lifecycle of problems that impact mission‑critical IT services, from detection through closure. You will coordinate with incident, change, and service owners to prioritize issues by business impact and risk, driving data‑driven improvements to stability and user experience.
You will lead root cause analysis, define fixes or workarounds, and report on KPIs while building a knowledge base to accelerate incident resolution
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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