Information Technology Support Technician

• Role: IT Customer Service Tech II (IT Support Technician)
• Location:
  
  Onsite - Washington, DC
• Work Schedule:
  
  Standard business hours (5 days onsite)
• Duration: 6+ Mos Contract with very high potential FTE conversion.
• Start Date:
  
  ASAP
• Clearance:
  Public Trust Clearance or higher.

Key Responsibilities:

• Provide Tier 2 technical support for end users, troubleshooting hardware, software, and connectivity issues.
• Support Windows and macOS endpoints, enterprise applications, and peripherals.
• Perform workstation imaging, deployment, device configuration, and hardware refresh activities.
• Manage incidents and service requests through Service Now or similar ITSM platforms.
• Maintain ticket ownership, documentation, SLA compliance, and escalation processes.
• Provide desk-side and service desk support in a high-visibility government environment.

Required Experience:

• 4+ years of IT support experience in a service desk or desk-side support environment.
• Strong knowledge of Windows/macOS troubleshooting and endpoint support.
• Experience with ticketing systems (Service Now preferred).
• Experience with workstation imaging, deployment, and enterprise software configuration.
• Familiarity with ITIL processes is a plus.

Preferred Experience:

• Federal government or civilian agency support experience.
• Microsoft Intune / Microsoft 365 endpoint management experience.
• CompTIA A+, ITIL Foundation, or Microsoft endpoint certifications.
• This is a great opportunity to support new program and the team is moving quickly with interviews.