Wireless Network Engineer - Telecommunications

Responsibilities

• Provide Tier 3 escalation support to the Network Operations Center (NOC), resolving network and service issues.
• Investigate network outages, conduct root cause analysis, and provide recommendations to prevent recurrence.
• Update network monitoring systems and generate reports on root cause analysis and chronic issues.
• Maintain technical support documentation, including Method of Procedure (MOP) and Standard Operating Procedures (SOP) for network systems and applications.
• Manage and monitor all network change activities across the organization, ensuring transparent communication with stakeholders.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in network operations, with expertise in troubleshooting and resolving complex network issues.
• Proficiency in network monitoring tools and technologies.
• Communication skills to effectively liaise with internal and external stakeholders.

• Health, dental, and vision insurance plans.
• Retirement savings plan with employer matching.
• Flexible work hours and remote.

• Up to $125,000 base salary + benefits and bonus