Technical Business Systems Analyst - ServiceNow

Service Now Platform Manager

Key Responsibilities:

• Manage backlog, gather requirements, design, test & support various implementations, enhancements, and upgrades on the Service Now platform with minimal supervision.
• Actively participate and collaborate in a mature operational model and help enhance processes.
• Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise
• Manages the Service Now/UCMDB/Flexera Discovery infrastructure, including schedules, credentials, mid-servers and patterns
• Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development
• Support software and web architecture requirements analysis, testing and maintenance
• Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements
• Develop deep understanding of tie-ins with other systems and platforms within the corporate systems landscape
• Ensure key documentation is completed to a high standard and present technical information to senior management in a concise manner
• Hands-on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories
• Write and maintain strong unit, functional and integration tests ready to be automated in a continuous integration environment
• Active participation in evolving our application platform to meet scaling, security, and compliance need

Required Qualifications:

• 5+ years of hands-on experience working with multiple Service Now modules like ITSM, Change-Incident-Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
• Experience in working on RESTful web services, Linux and scripting platforms and technical audit platforms is preferred
• Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on-premise and SaaS software platform, USU, SNOW License Manager or HP Asset Manager
• Excellent analytical, problem-solving skills with clear and concise communication – verbal and written
• Minimum of 8 years of related experience with a Bachelor’s in Computer Science (or equivalent work experience); or 6 years and a Master’s in Computer Science (or equivalent work experience)

Nice to have:

• Certifications in Service Now administration is preferred
• Software Asset Management (SAM) certification is a plus
• Advanced Microsoft Excel, Powerpoint knowledge is a plus
• Exposure to collaboration tools such as SharePoint, Confluence and Jira
• Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA
• Familiar with VMware, AIX, KVM virtualization and Docker, Kubernetes app virtualization
• Strong Linux, OS skills & Web UI experience as an analyst

Required Skills :
Basic Qualification :
Additional Skills :
Only looking at candidates local to Washington D.C.