Microsoft Office 365 Junior Systems Administrator

Microsoft Office 365 Junior Systems Administrator

We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

· Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, One Drive and Intune.

· Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.

· Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.

· Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.

· Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.

· Develop and deliver user training on Microsoft 365 features, and create documentation to help end-users maximize the platform's capabilities.

· Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

· Well versed in Microsoft 365 administration.

· Experience with end-user support and troubleshooting for Microsoft 365 services.

· Experience with endpoint management using various MDM services, (Workspace One, Intune)

· Familiarity with Exchange Online.

· Ability to follow structured migration and onboarding processes.

· Strong communication skills for providing effective user training and support.

· Bachelor's Degree or Equivalent Experience.

· Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ).

· Experience troubleshooting Microsoft Office suite and account creation in AD and Entra .

· Experience with Azure AD Connect.

· Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders.

· Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11.

· Troubleshooting Outlook client connectivity issues.

· Troubleshooting email delivery and email routing issues.

· Expert-level customer service and client-facing expertise with Office 365.

· Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service.

· Expert knowledge in Outlook 2013, 2013, One Drive, Teams, SharePoint Online and O365 on-line services.

·

Certifications:

Microsoft 365 Certified:
Administrator Expert.

Compensation: $40.00 - $44.00 per hour