NOC Technician Tier 3

NOC Technician Tier 3

Koniag Technology Solutions, Inc, a Koniag Government Services company, is seeking a NOC Technician Tier 3 to support KTS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Technology Solutions Inc, a Koniag Government Services company, is seeking a highly skilled and experienced Network Operations Center (NOC) Tier 3 Technician to join our elite 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a senior-level technical expert with extensive experience in complex network troubleshooting, system architecture, and incident resolution, capable of serving as an escalation point for critical incidents and providing technical leadership within the NOC environment.

This position requires deep technical expertise and the ability to make rapid decisions in high-pressure situations.

The NOC Tier 3 Technician will serve as the highest level of technical escalation within the Network Operations Center, handling the most complex and critical network and system incidents. This role requires advanced troubleshooting expertise, architectural knowledge, and the ability to lead incident response efforts in a 7x24x365 environment. Principal responsibilities will include but are not limited to:

• Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise
• Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues
• Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence
• Provide technical leadership and guidance to junior NOC technicians during critical incidents
• Design and implement solutions for network optimization, automation, and performance improvements
• Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues
• Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers
• Participate in and lead Major Incident Management calls with stakeholders and executive leadership
• Develop, maintain, and improve NOC procedures, runbooks, and technical documentation
• Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools
• Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues
• Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes
• Mentor and train Tier 1 and Tier 2 technicians on advanced troubleshooting techniques and best practices
• Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes
• Execute complex network changes during maintenance windows with minimal service disruption
• Monitor and optimize network capacity, bandwidth utilization, and traffic patterns
• Coordinate with vendors and external service providers to resolve carrier and equipment issues
• Develop and maintain disaster recovery procedures and participate in failover testing
• Implement network security measures and respond to security incidents in coordination with security teams
• Create and present technical reports on network performance, incidents, and trends to management
• Participate in on-call rotation as the senior technical escalation resource
• Stay current with emerging technologies and industry best practices to continuously improve operations

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and extensive experience
• 7+ years of progressive experience in network operations, network engineering, or systems administration
• 5+ years of experience working in a 7x24x365 NOC or similar mission-critical operations environment
• Demonstrated experience serving as a senior escalation point for complex technical issues
• Experience supporting large-scale enterprise networks with thousands of users
• Advanced industry certifications such as Cisco CCNP, CCNP Security, JNCIP, or equivalent

• Master's degree in Computer Science, Information Technology, or related field
• 10+ years of network operations or engineering experience
• Expert-level certifications such as Cisco CCIE, Juniper JNCIE, or equivalent
• Experience in federal government IT environments

Required Skills and

Competencies:

• Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS,…