Service Management Lead

Service Management Lead

Service management lead client: IMF (International Monetary Fund) duration:
Perm salary:
Max 120K requirement ITIL certified service management expert (not mandate) experience in managing infrastructure support datacenter administration projects responsible for creating and establishing ITIL framework for steady state projects development and implementation of service roadmaps service enhancements and release management processes understand business requirements and ensure services are enhanced to meet those requirements establish command and control structures for major incident management that dynamically expand depending on the situation ensure adherence to service management policies and procedures centralized reporting (service metrics) and controls of services risk management and audit support ensure all the risk findings are addressed and remediated by the team provide consultant level support for problem management and root cause identification responsible for providing guidance in asset and configuration management