Service Management Lead

Service Management Lead

Location:

Washington, DC

Duration:
Fulltime-Permanent

Salary:
Open

Total Experience

Required:

8 Years

• ITIL Certified service management expert
• Experience in managing infrastructure support Datacenter administration projects
• Responsible for creating and establishing ITIL framework for steady state projects
• Development and implementation of service roadmaps, service enhancements and release management processes
• Understand business requirements and ensure services are enhanced to meet those requirements
• Establish command and control structures for Major Incident Management that dynamically expand depending on the situation
• Ensure adherence to service management policies and procedures
• Centralized reporting (service metrics) and controls of Services, Risk management and Audit support
• Ensure all the risk findings are addressed and remediated by the team
• Provide consultant level support for problem management and root cause identification
• Responsible for providing guidance in Asset and Configuration management