Tier II On-Site Support

Tier II On-Site Support

Support mission-critical IT operations for the U.S. House of Representatives by keeping systems running and users productive in high-responsibility environments. This is a full-time W-2 position with Allyon. Allyon does not sponsor security clearances and does not offer C2C opportunities for this role.

When technology works, teams can focus on their mission. When it does not, everything slows down. As a Tier II On-Site Support professional supporting the U.S. House of Representatives, you help ensure that Members of Congress and their staff can operate effectively without disruption. You are the person users rely on to keep their systems running and their day moving forward.

You will work directly with end users to resolve issues, deploy new equipment, and ensure a seamless technology experience in a fast-paced, high-visibility environment. If you take pride in solving problems, delivering excellent customer service, and being a steady, reliable presence when users need support most, this role offers immediate impact.

You will support day-to-day enterprise IT operations by:

• Deploying new computers, including imaging, data transfer, and physical installation
• Providing hands-on end user support for desktops, laptops, and mobile devices
• Troubleshooting hardware, software, and network connectivity issues
• Supporting office moves, including disconnecting and reconnecting equipment and assisting users post-move
• Assisting users with MS Office 365 applications, including Outlook configuration and general onboarding support
• Configuring and deploying mobile devices such as tablets and smartphones in an enterprise environment
• Supporting network printers and coordinating warranty service for HP and other devices
• Managing user accounts and computer objects in Active Directory, including password resets and account unlocks

Required Qualifications:

• Ability to obtain and maintain a Public Trust clearance
• 5 or more years of experience performing similar technical support duties
• Strong experience with Mac and Windows
• Strong mobile experience
• Experience supporting VIP
• Strong troubleshooting skills across desktop, mobile, and networked environments
• Experience supporting Windows and Apple devices, including imaging and hardware repair
• Familiarity with Active Directory for account management and support tasks
• Strong communication skills and a customer service mindset, especially in high-pressure situations
• Ability to work independently, stay organized, and manage multiple priorities
• Physical ability to lift up to 40 pounds and remain active throughout the workday
• Reliable transportation and consistent punctuality

Preferred Qualifications:

• A+ certification
• Familiarity with Windows 10, Mac OS, Active Directory, Air Watch MDM, and MS Office 365
• College degree or relevant technical training

What's In It for You At Allyon, your compensation goes beyond salary. Our Total Rewards program is designed to lower your costs, support your wellbeing, and give you confidence in your future.

• Four flexible medical plan options with premiums averaging 15% below industry benchmarks
• Up to $1,800 in annual wellness incentives plus monthly rewards that put money back in your pocket
• $0 telemedicine visits and open access provider networks with transparent pricing
• 401(k) with modern planning tools plus HSA and FSA options for tax advantaged savings
• Dental, vision, life, disability, and supplemental coverage including accident and critical illness
• Paid time off starting on day one plus flexibility to support balance

Your compensation is designed to make a real difference day to day, giving you the support and confidence to do your best work and live well outside of it. About Allyon Allyon is a Federal solutions partner supporting Department of War, Intelligence, and Civilian agencies through expertise in Cybersecurity, Cloud Infrastructure & Engineering, Enterprise IT, and Program Management For more than 15 years, we have helped government teams operate securely, efficiently, and confidently by delivering solutions that keep critical missions moving.

Our belief is simple. Mission success is built by people. We invest in our teams, our systems, and our culture with intention so our people can perform at their best and deliver when it matters most.

Ready to do meaningful work that supports real-world mission impact? At Allyon, culture drives performance. We combine mission-critical work with a Total Rewards approach that invests in your health, financial security, and long-term growth. If you want your skills to matter, your contributions to be recognized, and your compensation to reflect your value, this is your opportunity. Apply today and join a people-powered team focused on mission success.