ServiceNow Engineer - Hybrid (3 days onsite) Washington, D.C

Service Now Engineer

Location:

Hybrid (3 days onsite) Washington,

D.C

Duration: 12 months

Rate: DOE U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time

• Proven experience with Service Now platform, including installation, configuration, and custom development.
• Strong understanding of FSM Helpdesk, IRM, and ITSM modules within Service Now.
• Ability to design and implement custom workflows and solutions to meet business requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Relevant certifications in Service Now or related fields are a plus.

• Install and configure new Service Now products, ensuring seamless integration with existing systems.
• Configure FSM Helpdesk and IRM modules according to business requirements.
• Design, develop, and implement custom workflows and solutions within the Service Now platform.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Perform ongoing maintenance, updates, and improvements to Service Now modules and workflows.
• Troubleshoot and resolve issues related to Service Now configurations and integrations.
• Provide technical support and guidance to users and stakeholders on Service Now capabilities and best practices.
• Document configurations, processes, and custom development for knowledge sharing and future reference.
• Ensure the Service Now platform is compliant with organizational standards and industry best practices.