Disaster Recovery and Resilience Services | Helpdesk Technician [HHS0007019

Disaster Recovery and Resilience Services | Helpdesk Technician

Pro Sidian Seeks a Disaster Recovery and Resilience Services | Helpdesk Technician [HHS
0007019] Engagement Support | Full Stack Developer II or III IT109 Labor Category
- High Level Exempt Professional aligned under services related to NAICS: 541611 located CONUS supporting The mission of the U.S. Department of Health and Human Services (HHS) is to enhance the health and well-being of all Americans, by providing for effective health and human services and by fostering sound, sustained advances in the sciences underlying medicine, public health, and social services.

Seeking Helpdesk Technician candidates with relevant Healthcare And Life Sciences Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Healthcare And Life Sciences Sector Clients such as HHS. This as a 1113 Contractor or Contract W-2 (IRS-1099) Position and Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.

JOB OVERVIEW Provide services and support as a Disaster Response, Recovery, and Logistics Operations (Helpdesk Technician) in the Healthcare And Life Sciences Industry Sector focussing on Human Capital Solutions for clients such as US Department Of Health And Human Services (HHS) | HHS Administration for Strategic Preparedness and Response (ASPR) Located In CONUS and across the Region.

RESPONSIBILITIES AND DUTIES
- Helpdesk Technician Provides phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting network applications and hardware and software PC and printer problems.

Desired Qualifications For Disaster Recovery and Resilience Services | Helpdesk Technician [HHS
0007019] (HHS
0007019) Candidates:

EDUCATION / EXPERIENCE REQUIREMENTS / QUALIFICATIONS

• Professional Certificate or Associate Degree and 3 years' experience - (CompTIA A+, Network+ & Security+Cisco Certified Network Associate (CCNA))

CORE COMPETENCIES
* Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
* Leadership – ability to guide and lead colleagues on projects and initiatives
* Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
* Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
* Motivation – persistent in pursuit of quality and optimal client and company solutions
* Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
* Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
* Organization – ability to manage projects and activity, and prioritize tasks

OTHER REQUIREMENTS
* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary
* Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
* Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
* Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
* Willingness - to constantly learn, share, and grow and to view the world as their classroom

BENEFITS AND HIGHLIGHTS At Pro Sidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance…