Student Technical Support Assistant I_On-Campus FWS

Student Technical Support Assistant I_On-Campus FWS

Position Title
- Student Technical Support Assistant I_On-Campus FWS

Level of Support
- Student Support I

Position Type
- On-Campus FWS

Number of Openings - 5

Work Hours
- Before Standard Business Hours (M-F before 8am), During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)

Wage Per Hour - 18.50

Division/School
- Division of Information Technology

Department Name - 643003 TECH SUPPORT CENTER

Department Bio - GW Information Technology (GW IT) is the chief provider of technology infrastructure, services, and applications at the George Washington University. We partner with stakeholders across GW to equip students, staff, and faculty with the technology know-how and tools necessary to achieve academic excellence. GW IT's SEAS/SPH/LAI support pod provides technical assistance and information to GW's School of Engineering and Applied Sciences (SEAS), School of Public Health (SPH), and GW Libraries and Academic Innovation (LAI).

Position Specific Summary
- Duties for the Student Technical Support Assistant (STSA) I role include:
Providing basic technical and computer support assistance to departments and customers. Responding to customer support inquiries. Performing remote and in-person technology assistance. Responding to customer support requests for technology assistance in classrooms, conference rooms, and staff/faculty office areas. Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests. Creating, modifying, and resolving support tickets. Providing information about GW IT services to the university community.

Special projects or other duties may be assigned related to specific departmental needs. An STSA I in a GW IT support pod gains skills and knowledge of customer service (via phone, email, web conference and in-person interaction), technical support, and ticketing systems. Employees also gain knowledge of IT systems and audiovisual tools.

Standard Position Description
- The student will provide basic technical and computer support assistance to departments and customers. Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions. Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes
- Critical Thinking, Communication, Teamwork, Professionalism, Inclusion, Technology and Data, Career Development

Required Qualifications
- Entry level position, little to no experience required, all training will be provided.

Preferred Qualifications
- Experience working in a customer service-oriented environment. Good written and oral communication skills. Ability to multitask and prioritize needs. Ability to learn support processes and procedures. Experience working on a team to achieve organizational goals.

Job Open Date - 07/13/2026

Job Close Date - 08/31/2026

Campus Location
- Foggy Bottom

Work Type Designation
- In-Person

Hiring Manager Name
- Brent Delaney

EEO Statement
- The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment–free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check
- The student employee will:

- Work in or have access to residence halls or other restricted areas, or have access to university key
- Background check required.

Required Documents

• Resume
• FWS Program Student Statement (Only Attach the Official Document)
• Class Schedule

Optional Documents