AI & Technology Enablement Specialist

Overview

At MoFo, we couldn’t write our own success story without yours. Ready to write your story?

Join MoFo as a AI & TECHNOLOGY ENABLEMENT SPECIALIST on our Information Technology team!

This role is based in Washington, D.C.

The AI & Technology Enablement Specialist designs and delivers technology training for attorneys and staff globally across all offices. Delivers technology-related training—including AI tools and digital adoption programs—on an ad hoc basis, in classroom settings, and via remote or hybrid delivery, ensuring consistent, high-quality learning experiences across all offices. Creates and maintains training content in multiple formats. Supports the Technology Training Manager in developing and implementing firmwide technology training programs, including the firm’s Learning Management System (LMS), to drive the effective utilization and adoption of firm technology, applications, and AI-powered tools.

Collaborates closely with other technology trainers, office-based Information Technology teams, firmwide Information Technology groups, attorneys, staff, and vendors to deliver high-quality technology training and support services. Provides in-person new hire technology orientation for the Washington, D.C. office. Travels to designated offices as needed. Ensures exceptional client service and user satisfaction in all aspects of the position.

• Maintains working knowledge of the firm’s AI tools, platforms, and technology, including their capabilities, appropriate use cases, and limitations within a legal environment.
• Coaches attorneys and staff on practical AI use, including prompt construction, workflow integration, and responsible AI practices.
• Supports AI tool rollouts and digital adoption initiatives by designing, developing, and delivering targeted training, prompt guides, use case libraries, workflow-specific guidance, and other learning resources.
• Participates in AI tool evaluations and pilots, providing feedback on learnability, adoption barriers, end‑user experience, and training implications.
• Creates, maintains, and delivers training materials and customized technology and AI training programs, including quick reference guides, manuals, tip sheets, tutorials, and e‑learning content.
• Partners with attorneys and staff to identify training needs, design and deliver customized training programs, and proactively address learning needs to ensure end‑user satisfaction.
• Develops and enhances firmwide training initiatives, including virtual office hours, Tech Tips, AI adoption campaigns, and other learning content, while anticipating future application issues and emerging AI adoption patterns.
• Delivers training on firm hardware, software, AI‑powered tools, and specialized legal technology through classroom, virtual, hybrid, workshop, and one‑on‑one coaching formats, including new hire technology orientation for the Washington, D.C. office.

• College degree and coursework in information technology, instructional design, or related fields preferred.
• Five or more years of experience in technical training and content authoring, including the design, development, and delivery of training programs, reference materials, and e‑learning content.
• Strong knowledge of Windows OS;
  Microsoft 365 applications, including Word, Outlook, Excel, PowerPoint, Teams, and One Drive; AI tools and platforms, including Microsoft Copilot, generative AI assistants, and legal‑specific AI applications;
  Microsoft Teams, Zoom, Articulate Rise, Camtasia, Snagit, Easy Generator, and Learning Management Systems (LMS).
• Demonstrated ability to translate AI capabilities into practical, user‑facing training; recent and relevant AI or digital adoption certifications strongly desired.
• Knowledge of project management standards and guidelines; law firm or professional services experience preferred.
• Ability to assess learning needs, identify gaps, anticipate issues, apply sound judgment, and deliver responsive, effective training solutions.
• Strong client service, communication, collaboration, project management, organizational, and technical skills, with the ability to build consensus, manage multiple priorities,…