Technical Program Manager

Job Description

A client is seeking a senior-level Technical Program Manager to support onboarding and implementation of enterprise customers onto their AI-powered legal data management and orchestration platform. This individual will serve as the bridge between clients, account teams, product, engineering, and internal systems teams to ensure successful customer adoption and execution of complex technical initiatives.

As this client expands the platform adoption among large enterprise clients, they need someone who can lead customer-facing technical programs, gather requirements, manage integrations, and translate business needs into actionable items for product and engineering teams. This is not customer enablement or training. This is a true technical program role focused on making complex enterprise customer transitions successful.

• Lead discovery with marquee customers to understand integration needs, custom workflows, data migration needs, reporting needs, and other non-standard asks.

• Translate customer needs into structured requirements that Product, Engineering, or Corporate Systems can act on.

• Translate internal technical constraints back to customers in a polished, credible way.

• Build and maintain transition roadmaps by account, including milestones, risks, dependencies, owners, and status.

• Coordinate across Product, Engineering, Aurora platform teams, Technical Support, and Customer Success so nothing falls through the cracks.

• Manage technical escalations during customer transitions and know when to resolve directly vs. elevate to leadership.

• Document requirements, status updates, risks, and next steps clearly.

• Identify whether a customer request is truly one-off/bespoke or something that should become a standard product capability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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-10+ years working directly with enterprise, Fortune 500, or AmLaw 100-caliber customers.

-Experience sitting across from senior legal, IT, security, GC, CIO, CISO, or similar stakeholders and being credible in that room.

-Strong executive presence and ability to lead difficult customer conversations.

• Technical program management, solutions engineering, implementation, or professional services background.

• Comfortable reading API documentation and discussing integrations with technical teams.

• Strong program management fundamentals, including milestones, risks, dependencies, and status reporting.

• Strong written communication.
  
  -Highly Preferred to work East Coast (ET) hours

• Legal tech, eDiscovery, ALSP, financial services, healthcare SaaS, or other regulated/high-stakes B2B environments.

-Experience with ELM/billing system integrations.

-Onit experience.

-Relativity experience, especially understanding how to get data out of Relativity.

-Data warehouse exposure.