IT Operations Specialist - Tier 3
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-07
Listing for:
CACI International Inc.
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
Systems Engineer, Systems Administrator, Cybersecurity, IT Support
Job Description & How to Apply Below
Job Title:
IT Operations Specialist - Tier 3
Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI Employee Type:
Regular Percentage of
Travel Required:
Up to 10%
Type of Travel:
Continental US*
*
* The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated IT Operations Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency.
The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
Serves as a key member of the global, 24/7 operations team supporting all infrastructure, devices, products, and solutions
Provides comprehensive Tier 3 support, including incident analysis, troubleshooting, break/fix, and hands-on touch labor across multiple IT domains
Coordinates with Engineering resources for advanced troubleshooting
Performs scheduled and ad hoc maintenance, updates, and upgrades per authorized service interruption schedules
Provides continuous patch management for designated infrastructure (workstations, servers) across all networks and security domains
Provides information and coordinates on approved Plan of Action and Milestones Monitors and analyzes capacity, performance, and service-level metrics to maintain optimal infrastructure utilization and prevent incidents
Participates in Continual Service Improvement (CSI) by researching new technologies and articulating evolutionary benefits to stakeholders
Uses Lab facilities to promote incident resolution and test the feasibility of new designs
Develops test cases and scripts for Beta and Acceptance testing to ensure complete coverage prior to deployment
Implements the transfer of engineered solutions through Blue/Green fielding
Collaborates with Engineering teams and Government stakeholders to refine requirements and ensure system reliability and operability
Works with technical writers to develop and maintain SOPs and knowledge base artifacts
Aids in creating CDRL documentation, reports, and dataA mix of skills and experience with:
Operating Systems & Platforms Cloud and On-Prem Storage & Data Management System Patching & Compliance Database & Monitoring Support Share Point Administration Virtual Desktop AdministrationA mix of experience with these technologies:
Windows Server Red Hat Enterprise Linux (RHEL)
Active Directory & Group Policy (GPO)
VMware vSphere / ESXi Net App (ONTAP)
Dell Storage (Data Domain / FluidFS)
Storage Area Networks (SAN / NAS)
Commvault, Veeam, or Veritas Backup Info Blox Microsoft SCCM / MECMWSUS (Windows Server Update Services)
Red Hat Satellite Nessus / ACAS vulnerability scanners
Microsoft SQL Server Oracle Database basics
Solar
Winds, Splunk, or Microsoft SCOMBasic T-SQL querying
Qualifications:
Required:
Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to startDOD 8140 Certification applicable to role (minimum Security+)An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
Applicable vendor, professional or OEM specific certification
Minimum of 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
Ability to coordinate effectively with engineering resources for advanced troubleshooting and work closely with technical writers and engineering peers
Willingness to learn new skills and new technologies.
Desired:
Degree in Science, Technology, or Engineering Broad, working knowledge across multiple IT disciplines, including endpoint systems, storage arrays, platform administration, system patching, and enterprise monitoring tools
Familiarity with IC ITE services and classified environments
Familiarity with Analysis of…
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