Helpdesk Specialist
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Role Overview
We are seeking a Helpdesk Specialist to provide advanced technical support and troubleshooting services to end users across a diverse IT environment. This role serves as a key escalation point from Tier 1 support, ensuring timely resolution of complex issues related to desktop systems, applications, and enterprise tools.
What You Will Do- Provide Tier 2 support for escalated incidents and service requests via phone, email, web portal, and in-person support.
- Troubleshoot and resolve issues related to desktop and laptop systems, enterprise applications, and email systems.
The ideal candidate will have hands-on experience supporting PC and Mac systems, strong customer service skills, and the ability to diagnose and resolve technical issues in a fast-paced environment.
Requirements- 5+ years of experience in Help Desk / Service Desk support (Tier 2 preferred)
- Experience supporting Windows and macOS environments
- Hands-on experience with Active Directory / Azure AD and Microsoft Office / Office 365
- Experience with ticketing systems such as Service Now or Remedy
- Strong troubleshooting skills across hardware, software, and network issues
- Excellent communication and customer service skills
Salary range: $65,000 - $70,000
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×