Help Desk Technician Tier III

IT Support / Help Desk Specialist

Apex Systems has an immediate need for an IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB). This will be an estimated "12+ Month Contract" opportunity, supporting one of our largest government clients on the East Coast!

Position Details:

• Job Title:
  
  IT Support / Help Desk Specialist
• Location:
  
  Washington D.C Area (Bolling AFB)
• Contract Layout:
  Estimated "12+ Month Contract"
• Hourly Rate on
  
  Contract:
  
  $36.00 - $41.00 / Hourly on W-2

Requirements:

• Top Secret Clearance w/ CI Poly (Eligibility)
• Security+CE
• 1 Year of Experience in IT Support / Customer Support
• Experience using a Ticketing System (i.e. Service Now, Remedy, SCSM, etc.)

Job Description:

• Performs user account management per the Account Management Plan.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Provides system updates and statuses to government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed
• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as
• determine if there are sufficient controls to escalate issues according to priority.
• Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at a or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.