Executive Support Help Desk Technician III
Listed on 2026-08-07
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Role Overview
As an Executive Support Help Desk Technician III, you will provide advanced technical support to senior government officials, executives, and VIP customers, ensuring rapid resolution of technical issues and exceptional customer experiences. You will collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly. You will drive operational excellence by proactively identifying technology risks, coordinating escalations, managing major incidents affecting executive customers, and ensuring timely communication throughout the resolution process.
WhatYou Will Do
You will utilize enterprise technologies including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, Service Now, Active Directory, VPN solutions, mobile device management platforms, and remote support tools. You will provide onsite support at Department of Education facilities and occasionally require after-hours and on-call support to support executive operations.
Why It Might Be a FitYou will have the opportunity to grow alongside colleagues who share your desire to drive operations forward. You will be part of a team dedicated to delivering exceptional technology support to Department leadership and helping advance the mission of education across the nation.
Requirements- Associate's Degree in Information Technology, Computer Science, or related field
- 3+ years of IT support experience, including direct support of executive or VIP customers
- Windows 10/11 Administration
- Microsoft 365 Applications and Services
- Active Directory and Azure Active Directory
- Microsoft Teams and Collaboration Technologies
- Mobile Device Support (iOS and Android)
- Service Now Ticket Management
- Remote Support and Troubleshooting Tools
- Hardware and Peripheral Troubleshooting
- Network Connectivity and VPN Support
- Security Clearance Level: Ability to obtain and maintain a Public Trust clearance
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Full flex work weeks
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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