Tier 2 - Hardware Technician (Hardware Store Support

Tier 2 - Hardware Technician (Hardware Store Support)

Job Category:
Default

Requisition Number: TIER
2001578

• Posted:
  July 7, 2026
• Full‑Time
• On‑site

OCC - DC, 400 7th St SW, Washington, DC 20219, USA

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance‑driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.

TJFACT is seeking a reliable and detail‑oriented Tier 2 – Hardware Technician (Hardware Store Support) in support of our U.S. Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client. This role is focused on managing the hardware store, maintaining accurate inventory, and ensuring timely fulfillment of equipment requests. The ideal candidate is organized, accountable, and operates with a high level of professionalism, and is willing to support broader IT needs as required.

This is a customer‑facing role with regular in‑person interaction. Candidates must be comfortable working in a professional environment with continuous user engagement.

• Provide regular, in‑person interaction with end users, including walk‑up support
• Assist a wide range of users in a professional, public‑facing environment
• Communicate clearly and effectively with non‑technical users
• Maintain courteous, responsive, and respectful service at all times
• Manage daily operations of the onsite hardware store
• Issue and receive equipment (laptops, monitors, peripherals)
• Track incoming shipments and ensure proper intake
• Maintain accurate counts of all hardware and accessories
• Track all equipment issued, returned, and in stock
• Conduct routine inventory checks and resolve discrepancies
• Ensure proper labeling and storage of all equipment
• Prepare laptops and equipment for deployment
• Perform basic setup, configuration, and imaging as needed
• Maintain ready‑to‑issue devices and loaner equipment
• Create and update tickets in Service Now or similar system for all hardware transactions
• Ensure all issued and returned equipment is properly documented
• Fulfill hardware requests accurately and within defined time frames
• Coordinate with Service Desk and deskside teams
• Support office setups, moves, and equipment swaps
• Assist with bulk deployments and refresh efforts
• Support AV, deskside, and desktop‑related needs as required
• Maintain near 100% inventory accuracy
• Track all work through ticketing; ensure tickets are complete and documented
• Be on time and ready to work at the start of each shift; maintain full coverage of assigned hours
• Provide proper notice for absences; repeated lateness or unplanned absences will be treated as a performance issue
• Demonstrate strong English speaking and writing skills; use proper spelling and grammar in all tickets and communications
• Appear in business casual attire; exhibit a professional and respectful demeanor at all times
• Show a team‑first mindset and willingness to support others; work collaboratively with Service Desk, deskside, and support teams
• Maintain a positive, respectful attitude in a shared work environment

• High School Diploma or equivalent (Associate/Bachelor’s in a relevant field valued/preferred)
• Two (2) to four (4) years of experience in hardware support, inventory, or stockroom operations
• Strong organizational skills and attention to detail
• Experience creating and managing tickets (Service Now preferred)
• Ability to manage multiple requests in a fast‑paced environment
• Must be able to bend, lift, and move equipment up to 30 pounds

• One (1) to two (2) years of desktop support experience
• Familiarity with basic AV components (monitors, cables, conference room equipment)
• Experience managing a hardware store or IT stockroom
• Familiarity with device setup or imaging processes
• CompTIA A+ or similar certification
• Medical, Vision, and Dental Insurance
• Paid Vacation Days
• Paid Holidays
• Short Term and Long‑Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities – this employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.