Help Desk Technician - Tier II - TS​/SCI with Polygraph

Role Overview

As a Help Desk Technician with GDIT, you will be at the forefront of innovation, playing a meaningful part in improving how agencies operate. You will help ensure today is safe and tomorrow is smarter. You will provide network monitoring during customer core hours with 24/7 on-call support, perform user account management, and support developing unique applications training lesson plans.

You will provide technical assistance and support related to computer systems, hardware, and software, respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. You will also operate and maintain the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.

To succeed in this role, you will need to have required education and experience, certifications, and security clearance level. You will need to have strong written and verbal communication skills, a strong customer service focus, and the ability to work well as part of a team.

• HS/GED + 3+ years of experience
• DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role
• Security Clearance Level: Active TS/SCI with Polygraph
• Experience in working with a ticketing system, such as Remedy, SCSM, Service Now
• Strong written and verbal communication skills
• Ability to work well as part of a team

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Medical plan options
• Dental plan options
• Vision plan
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
• Paid parental, military, bereavement and jury duty leave
• Full flex work weeks
• Paid holidays