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Secret-Clearance Service Desk Lead (ITIL
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator
Job Description & How to Apply Below
Socket.dev seeks a Service Desk Lead with Secret Clearance to command ITIL-based service delivery in Washington DC. You will supervise incident management, service requests, and customer interactions, ensuring SLAs and QA standards are met in a government contracting environment.
The role requires 7–10 years in IT support, 3–5 years in leadership, and an active Secret clearance. You will coordinate staffing, reporting, and compliance with DoD/NIST and QA plans, while guiding a customer-first
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