Services Sales Solutions Architect

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Services Sales Solutions Architect Director plays a critical role in the pre‑sales process, shaping, scoping, and solutioning Salesforce Core/PSS and related cloud products. Acting as a trusted technical advisor, the director guides Sales & Professional Services teams on capabilities, effort estimation, and implementation strategies, ensuring customer satisfaction and project success. The role requires deep platform expertise, governance of solution design, and strong executive relationship building.

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship. The role requires completion of a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

• Deep understanding of Salesforce Core/PSS (government solutions preferred)
• Ability to scope Salesforce projects and integrate with ancillary technology stacks
• Pre‑Sales solutioning in conjunction with Solution Engineers
• Bringing public sector expertise and perspective
• Drive better outcomes through extensive platform expertise
• Create deep alignment with customer IT departments and partners
• Executive relationship building
• Correctly scope projects (people, skills, timeframe) to deliver on client requirements
• Bring best practices to each client engagement by providing subject‑matter expertise in Salesforce Core/PSS products
• Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations
• Positively impact client Services renewals by aligning customer success with professional services roadmap
• Align closely with Account and Services Sales teams by leading pre‑sales activities, including development of client‑specific proposals, SOWs, staffing plans, and consensus building with SMEs
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor, building a reputation for excellence in professional services
• Inspire people to excel, amplify knowledge and capability of teammates, and foster an inclusive workplace
• Show continued professional growth and development

• A successful track record of working effectively in a highly matrixed and fast‑growing organization
• A skill in correctly sizing and scoping Salesforce Core/PSS projects
• A passion and belief in the unique value of professional services in a cloud software company
• The proven ability to develop customer relationships, understand their businesses, and create a shared vision for accelerating their success with Salesforce
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders
• The ability to partner with customer IT leaders and Salesforce partner leaders to align on technical implementation and overall enterprise architecture
• Deep problem‑solving skills and the ability to solve problems with minimal background and a fast ramp‑up

• 5+ years of direct experience delivering and/or overseeing applicable solutions
• 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
• 2+ years of sizing and scoping applicable projects
• Salesforce System Architect Certification
• Ability to travel up to 25%

• Proximity to Washington D.C., Maryland, or Virginia (DMV)
• Salesforce Application Architect Certification
• 5+ years operating in a pre‑sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise‑level project or program management experience
• Demonstrated technical and/or functional…