Senior Enterprise Tools & Program Delivery Lead

Description

Position Details:

Job Title:

Senior Enterprise Tools & Program Delivery Lead

Job Type: Full-time

Location:

Washington,DC (Onsite 3x per week)

Dynanet
Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world.

Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape.

Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

About the Role:

The Senior Enterprise Tools & Program Delivery Lead is a hands-on technical delivery professional responsible for administering and improving the enterprise platforms used by "customer"technology teams and program offices. The role leads technical and non-technical initiatives from intake through implementation, adoption, and operational support; translates business needs into practical tool configurations, workflows, dashboards, integrations, and support models; and helps teams use the available tool ecosystem effectively.

Working across a multi-platform ecosystem of collaboration, work-management, ticketing, reporting, and development tools, this role combines enterprise application administration, solution assessment, program and project delivery, customer support, training, and cross-team coordination. It is a senior individual-contributor lead role with significant workstream and stakeholder leadership and applies Agile methods where appropriate to support effective delivery and continuous improvement.

Roles & Responsibilities:

Enterprise Tools Administration & Solutions

• Configure and administer Jira projects and Confluence spaces, including workflows, fields, screens, permissions, automations, templates, dashboards, and reports; establish repeatable administration standards that support maintainability and consistent use.
• Support and improve an enterprise tool ecosystem that includes Zendesk, Smartsheet, Tableau, Power BI, Git Hub, and related collaboration, ticketing, reporting, workflow, and development platforms based on program and project needs.
• Assess current-state capabilities and business, technical, data, reporting, and support needs; recommend practical solutions through configuration, integration, workflow redesign, process change, platform consolidation, or new capabilities.
• Design or coordinate cross-platform integrations using APIs, connectors, automation, data imports and exports, authentication, and single sign-on; document data flows, ownership, and operational support needs.
• Set up tool environments for new program offices and project teams, including access, roles, licenses, baseline configurations, operating conventions, and transition to ongoing support.

Program & Project Delivery

• Lead full lifecycle technical and non-technical projects and work streams from intake and planning through implementation, transition, and operations and maintenance.
• Manage scope, schedules, resources, risks, dependencies, decisions, and deliverables across multiple concurrent initiatives while maintaining clear plans and status information.
• Coordinate enterprise deployments, migrations, enhancements, and operational changes across program offices, vendors, administrators, developers, analysts, security teams, and operations personnel.
• Ensure projects are effectively planned, coordinated, documented, and delivered; address blockers, escalate issues, and implement practical corrective actions when conditions change.
• Facilitate Integrated Product Team (IPT) meetings and working sessions, coordinating dependencies and communication across teams, program offices, vendors, and separate tool environments.

Systems Support, Customer Service & Adoption

• Manage or coordinate enterprise-tool support intake, triage, escalation, root-cause analysis, change coordination, customer communication, and knowledge management.
• Onboard new program offices and project teams to enterprise tools, delivery processes, support channels, access models, and governance expectations.
• Create training materials, presentations, user guides, standard operating procedures, knowledge articles, and quick-reference content for technical and…