Senior Technical Program Manager, Operational Excellence - USDS

Responsibilities About the Team

The Security and Information Technology team is missioned to run and operate security infrastructures, platforms and technologies, as well to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions.

Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.

The Senior Technical Program Manager, Operational Excellence will report to the Head of Security and Information Technology in USDS and will be a core member of the team that connects cross-functional business initiatives and creates the operating mechanisms, governance, and processes required for productivity, progress tracking, and efficiency. The team's primary goals are to actualize the Security and Privacy's strategic vision by executing business strategy with low security and privacy (S&P) risks, efficient cost structures, and within the parameters of U.S. compliance mandates.

The Senior Technical Program Manager, Operational Excellence will focus on meeting business and service expectations through continuous improvement of S&P operating rhythms, OKR and KPI development and tracking, and end-to-end program leadership. This leader will work with technical teams to develop tools and dashboards to track progress, surface risk, identify organizational weak spots, and drive remediation that improves efficiency, and execution quality.

The Program Manager will develop a deep understanding of the entire S&P organization, independently lead essential cross-functional programs, and partner with senior leadership to translate strategy into measurable outcomes. The ideal candidate brings strong judgment, executive presence, entrepreneurial problem solving, and the ability to think both strategically and tactically to break down complex problems into scalable solutions.

• Collaborate with the S&P senior leadership team to drive change management efforts by identifying areas for strategic change, leading large-scale transformation and efficiency programs, defining the overall transformation journey in collaboration with leadership, setting milestones, and determining success metrics.
• Build cohesive tooling and maintain dashboards unifying success/failure metrics for all of S&P.
• Collaborate with Chief Security Officer, Head of Security and Information Technology, and S&P leadership to provide data-backed insights and recommendations that drive strategic decisions and prioritization.
• Own the Quarterly Business Reviews (QBRs), executive program reviews, and related narratives from content formation through delivery to senior leadership and peers.
• Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and potential opportunities to provide data-backed insights that influence S&P strategic direction.
• Identify organizational and operational inefficiencies, uncover root causes and weak spots, and develop targeted remediation plans. This includes redesigning processes, optimizing systems, and leading cross-functional initiatives to drive measurable improvements in operational excellence.
• Develop and maintain key performance metrics, including KPIs and OKRs, to track the success of strategic and operational efforts. Regularly report progress to the Security Officer and other senior leaders, using data-driven insights to inform decisions, drive accountability, and help eliminate unnecessary or low-impact work.

• Project Management:
  Lead end-to-end execution of critical priorities. Examples:
• Replacement of Security and IT commercial tools with internal alternatives
• Drive cross-functional realignment of the operating model
• Driving towards meeting our Money Transmission Licensing (MTL) compliance requirements…