Manager, Marketing Operations & Technology

Job Title: Manager, Marketing Operations & Technology

Location:Washington, D.C. (Hybrid, after 60 days In-person)

Status:Full-time;
Exempt

Reports to:VP of International Marketing

Typical

Work Hours:

8:30 a.m. to 5:00 p.m. Monday to Friday

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialize in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs, whether for goods, services, or direct investments.

In 2025, Monex facilitated $198 billion in FX turnover and managed $16.1 billion in assets. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 70,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.

Monex is seeking an experienced and strategic Manager, Marketing Operations & Technology to lead the systems, processes, and data infrastructure that power our global marketing organization. This role is responsible for optimizing marketing technology, CRM, automation, analytics, reporting, and AI-enabled capabilities to drive operational excellence, measurable business impact, and scalable growth across our international business.

Working closely with Sales Operations, Product Marketing, Demand Generation, Digital Marketing, Regional Marketing, and IT, this leader will develop scalable processes, deliver executive-level insights, and enable data-driven decision-making that supports pipeline growth, client engagement, and revenue generation.

• Own and optimize Monex's global marketing technology ecosystem, including CRM, marketing automation, analytics platforms, AI tools, website technologies, and system integrations
• Build scalable campaign execution processes, workflow automation, and lead management programs
• Oversee API, webhook, and iPaaS integrations to ensure seamless communication across marketing and sales systems
• Standardize marketing operations, governance, and technology infrastructure across all global regions while supporting local business requirements
• Evaluate, implement, and optimize new marketing technologies, including AI-powered workflow automation and predictive analytics
• Monitor marketing technology performance, platform utilization, and system reliability

• Develop executive dashboards that measure marketing performance, pipeline contribution, revenue impact, and return on investment
• Build attribution models and KPI frameworks that connect marketing investments to business outcomes
• Translate complex marketing and sales data into actionable commercial insights for executive leadership
• Drive continuous improvement through analytics, automation, forecasting, and predictive modeling

• Maintain CRM data quality, governance, and compliance with GDPR, CCPA, and other applicable data privacy regulations
• Partner with Sales Operations to optimize lead scoring, routing, lifecycle management, and attribution
• Ensure reliable data synchronization across CRM, marketing automation platforms, website, and reporting tools
• Support segmentation strategies and audience management to improve campaign effectiveness

• Lead, mentor, and develop the Marketing Operations & Technology team
• Partner closely with Sales Operations, IT, Digital Marketing, Demand Generation, Product Marketing, and Regional Marketing to improve campaign execution and reporting
• Manage relationships with marketing technology vendors and oversee platform roadmaps, enhancements, and performance
• Champion operational excellence and…