IT Manager - Client Support

About You

As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations of Global Impact’s Clients, IT systems, networks, and applications. This role involves managing the deployment, maintenance, and improvement of technology systems that support business objectives, ensuring compliance with security standards.

IT Manager – Client Support

As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations of Global Impact’s Clients, IT systems, networks, and applications. This role involves managing the deployment, maintenance, and improvement of technology systems that support business objectives, ensuring compliance with security standards.

We are seeking a candidate who demonstrates the ability to:

• Manage all phases of new client onboarding, including kickoff and alignment, implementation and configuration, user training, and go-live execution.
• Manage IT infrastructure and SaaS application environments to ensure reliable operations, strong security controls, and effective backup and disaster recovery capabilities.
• Ensure the availability, integrity, and security of IT systems and infrastructure to minimize downtime and optimize performance.
• Conduct IT & Security audits and prepare assessment reports for Global Impact clients.
• Collaborate in the planning, design, and execution of IT initiatives and projects, ensuring delivery within scope, timeline, and budget.
• Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.
• Manage and support the lifecycle of both Windows and Mac hardware, including provisioning, configuration, maintenance, and decommissioning.
• Partner with the Managed Service Provider (MSP) to ensure Service Level Agreements (SLAs) are met, with a focus on customer satisfaction and timely ticket resolution.
• Develop and implement operational processes and procedures to enhance efficiency and service delivery.
• Collaborate with cross-functional teams to improve and streamline client onboarding processes.
• Develop and maintain IT and cybersecurity policies, procedures, and standards for Global Impact clients.
• Ensure that all hardware and software assets are current, properly configured, and operating efficiently.
• Maintain accurate and up-to-date IT documentation, including system configurations, processes, and procedures.

Qualifying for this role means you have a bachelor’s degree in information systems, Computer Science, Systems/Network Engineering, or related field or equivalent combination of experience and education (multiple certifications in lieu of degree). Experience as IT Manager/IT Operations Manager/IT Project Manager and advanced knowledge and experience with cloud computing platforms (Microsoft 365, Azure, AWS). 5-7 years in the IT field with 2 years providing systems/network design & administration, focusing on Windows server architecture, network device configuration, and cloud services.

Project Management, Microsoft and Cisco, or other industry certifications (CCNA, Security+, Azure Administrator, etc.)

Global Impact serves as a trusted philanthropy advisor, intermediary, and nonprofit partner for greater giving. We offer advisory and infrastructure services that drive strategic philanthropy for our nonprofit, public, and private sector clients. With 70 years of experience, we have raised more than $3 billion with our partners for global causes. Global Impact is part of Global Impact Ventures, a family of mission-driven organizations that serve all of philanthropy for a better world.

Candidates must be eligible to work in the United States for more than one year. Visa sponsorship is not available. This is a full-time, hybrid position that requires 1-2 days or more in our Washington, DC HQ.

We are committed to cultivating and nurturing a workplace for all.

The salary range is $95,000 - $110,000. depending on the experience you have.

• 16 paid holidays
• 25 paid days off
• Parental leave
• Medical
• Dental
• Short-term disability
• Long-term disability
• 401K program

We look forward to hearing from you!