IT Help Desk Technician
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-09
Listing for:
The Ford Agency
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!
Available shifts:
Wednesday - Sunday 3:30pm - 12:00 am;
Saturday-Monday 11:30pm - 1:00pm
- Manage and resolve Tier 1 service desk request
- Track and resolve service tickets in a timely manner
- Keep up to date with firm's applications, Microsoft 365, and other documentation systems
- Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions
- Bachelor's Degree in IT or Computer Science
- 2+ years of help desk or IT support experience
- Experience in a large law firm or other professional services firm highly preferred
- Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
- Excellent interpersonal and communication skills
- $51,000 - $82,000 annually
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