More jobs:
24/7 Service Desk Agent — Incident Triage & ITSM
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-09
Listing for:
ANALYGENCE, Inc. in
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Tharros is seeking a Service Desk Agent to support DHS CISA in Arlington, VA, handling incident reporting via phone, web forms, and email. The role includes ticket creation, lifecycle tracking, and triage of incidents to appropriate teams, with ITSM processes guiding response times and escalation when needed.
You will manage a high volume of incidents and requests (approximately 200,000 annually), collaborating with Watch Analysts and junior staff while ensuring knowledge base accuracy and
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×