Salesforce Business Analyst

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role s means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

NPR is seeking a strategic and collaborative Salesforce Business Analyst to join a dedicated team focused on innovating and maintaining our enterprise Salesforce CRM. NPR’s Salesforce ecosystem is a critical driver of our organizational mission, powering operations that range from newsletter subscriptions and donor management to supporting our nationwide network of Member organizations and digital experiences for millions of public media listeners.

In this role, you will bridge the gap between business objectives and technical implementation. Working closely with diverse stakeholders, product managers, and development teams, you will strategically design, document, and refine our Salesforce data model and platform architecture. The ideal candidate is a natural problem-solver who can translate complex requirements into elegant, scalable Salesforce solutions, communicating seamlessly across varying levels of technical expertise.

• Requirements Elicitation & Scoping: Facilitate collaborative workshops with stakeholders across NPR to elicit, analyze, and document business processes and functional requirements.
• User Story Creation: Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts.
• Roadmap Alignment: Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog.
• Solution Design
  
  Collaboration:
  
  Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity.
• Impact & Dependency Analysis: Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems.
• UAT & Enablement Leadership: Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption.
• Project Delivery Coordination: Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned.
• Governance & Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.
• Relationship Management: Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

• Experience: Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem.
• Platform Knowledge: Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools.
• Project Delivery: Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment.
• Stakeholder Facilitation: Proven ability to facilitate…