Performance Management & CX Analyst

Performance Management & Customer Experience Analyst

We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

This position also:

• Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
• Assists in applying common best CX practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and consideration in selecting application software packages.
• Assesses the operational and functional baseline of an organization and its organizational components and helps to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed.
• Guides and advises less experienced Business Systems Analysts.
• Works in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

MINIMUM REQUIREMENTS:

• Bachelor's in IT or related field
• Secret Security Clearance

EXPERIENCE REQUIRED:

• 5+ years

PREFERRED EDUCATION AND EXPERIENCE:

• At least two (2) years of experience in documentation and requirements gathering.

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings