Portfolio Analytics & Strategy Analyst Senior - Retail Banking

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Analytics & Strategy Analyst Senior within PNC's Retail Banking organization, you will be based in Pittsburgh, PA;
Cleveland, OH;
Washington, DC; or Tyson's Corner, VA.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Portfolio Analytics & Strategy Analyst Senior within PNC's Retail Banking organization, you will be based in Pittsburgh, PA;
Cleveland, OH;
Washington, DC; or Tyson's Corner, VA.

• Translate high-level business strategies into structured work streams, project plans, and measurable outcomes.
• Analyze complex business problems by integrating data, technology, business processes, stakeholder needs, risks, and business objectives.
• Partner with business, technology, and analytics teams to define requirements and deliver data-driven solutions.
• Build, maintain, and optimize Tableau dashboards and reports to support operational and strategic decision-making.
• Perform data extraction, transformation, and analysis using Python, PySpark, SQL, and big data platforms.
• Leverage large-scale datasets to identify trends, opportunities, risks, and actionable business insights.
• Develop business cases, analytical models, and report frameworks that support strategic initiatives.
• Present findings and recommendations through compelling data visualization and business storytelling.
• Drive continuous improvement by identifying opportunities for innovation, automation, and process optimization.
• Adapt quickly to new business challenges, technologies, and evolving priorities while maintaining focus on business outcomes.

• Bachelor's degree in Business, Analytics, Data Science, Information Systems, Economics, Finance, Engineering, or a related field.
• Strong analytical and problem-solving skills with the ability to structure and solve complex business challenges.
• Experience working with cross-functional stakeholders in a fast-paced environment.
• Demonstrated ability to translate business requirements into analytical solutions and actionable recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to operate effectively in ambiguous environments and manage competing priorities.

• Strong proficiency in Tableau dashboard design, development, enhancement, and maintenance.
• Advanced experience with Python and SQL for data extraction, transformation, manipulation, automation, and analysis.
• Experience working with PySpark and Hadoop ecosystems for large-scale data processing and engineering.
• Advanced proficiency in Microsoft Excel, including data modeling, analysis, reporting, and complex formulas.
• Strong Microsoft PowerPoint skills with the ability to communicate complex data insights through executive-level presentations.
• Expertise in data visualization, data storytelling, and translating analytical findings into business recommendations.
• Experience supporting data-driven decision-making through reporting, KPI development, and performance measurement.

• Experience with in Retail Banking, including customer, account, household, and relationship-level data.
• Experience analyzing Adobe Clickstream or digital interaction data.
• Knowledge of customer journey analytics, customer engagement, customer experience, and digital channel performance metrics.
• Experience supporting analytics related to:
  Customer journeys, Customer complaints, Digital engagement, Customer behavior, and/or Retention and loyalty initiatives.
• Experience with business intelligence, advanced analytics, or customer insights functions.
• Exposure to cloud-based data platforms and modern analytics ecosystems.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to…